Hi I presented my problem at the start of 2020 july. Then I forwarded the problem towards the ombudsman that is financial

from the beginning of September (it hasn’t been acquired yet). I experienced 23 loans between 2007 and 2010, spending simply over ВЈ8000 interest. Every loan we refinanced at half the total amount. At points I had 2/3loans at once. During this time period I happened to be a stay in the home moms and dad child that is receiving credits and youngster advantage. This week we received a last reaction to state that most loans had been affordable when I had earnings of ВЈ450 each week by having a disposable Of ВЈ325. This really is untrue and I submitted evidence of earnings to demonstrate that we really had money of ВЈ95 per increasing to ВЈ200 in 2010/11 week. We asked for evidence of the earnings they’d utilized however they are refusing to produce it. I inquired for another person to check out my claim but I became told that the forms had been signed by me consequently don’t have a claim.

Am I Able To insist that my claim is looked over by another handler?

Sara (Financial Obligation Camel) says

Simply deliver this to the Ombudsman now. I believe you may be simply wasting your power and time hoping to get them to think of it once more.

Many thanks for your response. We delivered it towards the ombudsman at the beginning of September but We haven’t heard any such thing i’m not sure how long it takes to hear back from them.

Julie Berry says

For just what it is worth every penny took the ombudsman four months for you to definitely select up my situation, plus it’s simply completing now, getting my cheque within the next week or two to ensure that can provide an concept of the sort of time scale right now, or timescale for me at the least anyhow.

Brilliant, many thanks

Finally some very good news, Morses have agreed with FOS and my cheque must certanly be beside me within four weeks. Just need Provident to out get their fingers now as my due date passed weeks hence. Many thanks to everybody on here for the information. Best of luck along with your claims, it is well worth the long delay.

Hi, just how long will be the fos using to pick instances up at this time? We have instance with morses and loans in the home, both have guide figures but simply wondered exactly exactly what time scales you can find? Thanks

Hi all. Approaching the due date of 2 months this Friday when it comes to 8 weeks from grievance focus on Provident.

we received a duplicate of all of the my loans on October 9th and on the last little while have attempted to contact both Neil and my assigned handler April with no reaction. We have needed an up-date and once more absolutely nothing. In the phone they reported they’ve been working via a backlog of complaints in title loans date purchase (this for me states every grievance is dealing with FOS phase and costing them ВЈ550 each and every time perhaps not a business that is great to cope with complaints) Has anyone had the oppertunity to obtain any such thing done inside the 2 months? I will be a reasonable guy and desired to cope with Provident straight and ready to just just simply take an acceptable offer from their website however it simply appears impractical to let them have the possibility personally i think is reasonable and simply.

Sara (Financial Obligation Camel) says

Anecdotally they’ve HUGE volumes of complaints and have nown’t staffed up to cope with them. I suggest you send to FOS at 8 months as provident in many cases are making really offers that are poor therefore far better grab yourself into the FOS queue.